Live Operations
Updated 05:34 AM

Every queue, under control.

A digital command center that turns chaotic waiting rooms into choreographed sequences. Real-time data. Total control.

Control Dashboard — Main Branch
Currently Serving
#247Counter 3
Satisfaction
97.2%
21%
Avg Wait
4m 12s
84%
Served Today
1,843
Counter 1
#245
Counter 2
#246
Counter 3
#247
Counter 4
Open
SOC 2 Certified
< 50ms latency
2,400+ locations
Modern lobby with calm, seated visitors and digital queue signage

Zero standing queues.

0+
Locations Deployed
0%
Avg Wait Reduction
0%
Customer Satisfaction
0M+
Tickets Served Monthly
Technical Specification Sheet

Built for operations that can't fail.

Every number below is a live measurement from production deployments. No marketing estimates.

Core Engine

Ticket dispensing at any volume.

From 50 to 50,000 tickets per day — the same sub-second response, every time.

SpecificationValue
Throughput12,000 tickets/hr
Issuance latency< 80ms
Hardware supportKiosk, Mobile, Web, SMS
Concurrent countersUp to 512
Uptime SLA99.97%
FailoverAutomatic, < 2s
HealthcareBankingGovernment
Digital kiosk terminal in modern hospital lobby with touchscreen interface for queue ticket dispensing
< 80ms
ticket issuance latency
Multi-Branch Analytics

Every branch, one dashboard.

Centralized oversight across all locations. Drill from city-wide to counter-level in two clicks.

SpecificationValue
Data refreshReal-time (< 1s)
Branches per accountUnlimited
Historical data5-year retention
Export formatsCSV, JSON, PDF, BI connectors
Custom KPIsFully configurable
Alert channelsEmail, SMS, Slack, PagerDuty
EnterpriseAnalyticsReporting
Analytics dashboard on large monitor showing multi-branch queue performance graphs and heat maps
2-click
drill to counter-level data
Integration Protocol

Drop it into your stack. No friction.

REST & WebSocket APIs, pre-built connectors for major HIS, CBS, and GovTech platforms.

SpecificationValue
API protocolREST + WebSocket + gRPC
Auth standardsOAuth 2.0, SAML, LDAP
Pre-built connectors47 platforms
Epic / Cerner HISCertified
Banking CBSTemenos, Finacle, FIS
Webhook latency< 150ms p99
APIHealthcare ITFintech
Server infrastructure and API integration diagram on monitor in operations center
47
pre-built platform connectors
Hardware Compatibility

Works with what you already own.

No proprietary hardware lock-in. Deploy on any commercial screen, printer, or kiosk.

SpecificationValue
Display OSAndroid 8+, Windows 10+, Chrome OS
Ticket printersEpson, Star, Zebra, Brother
Kiosk supportAny x86 / ARM device
Screen sizes7" to 98" certified
NetworkWiFi, Ethernet, 4G/LTE fallback
Power requirement5W idle, 15W active
HardwareDeploymentBYOD
Bank branch with digital queue display screens and customer service counters in modern open office
0
proprietary hardware required
Verified Case Studies

Proof from the field.

Every metric below is a measured outcome from a production deployment. Not a pilot. Not a projection.

Healthcare

Riverside Medical Center

Before
42 min
Avg ER Wait
After Flow
11 min
Avg ER Wait
"ER wait complaints dropped 89% in the first month. Flow gave us data we never had — we could finally see exactly where the bottlenecks were and fix them before patients felt them."
Dr. Patricia Okafor, Chief of Emergency Operations at Riverside Medical Center
Dr. Patricia Okafor
Chief of Emergency Operations
Banking

Pacific Coast Bank

Before
12%
Walk-out Rate
After Flow
1.4%
Walk-out Rate
"Saturday queues used to cause 6-8 walk-outs per hour. Now customers sit down, check the display, and wait calmly. We measure it: customer abandonment went from 12% to under 1.4%."
Marcus Delgado, Regional Branch Director at Pacific Coast Bank
Marcus Delgado
Regional Branch Director
Government

Fulton County Services

Before
67 people
Peak Queue Length
After Flow
8 people
Peak Queue Length
"Monday mornings used to mean a line to the door before we opened. Flow's pre-registration and SMS calling means residents arrive on time, not early. We've reclaimed 3 hours of productive staff time daily."
Deborah Kwan, Director of Citizen Services at Fulton County Services
Deborah Kwan
Director of Citizen Services
Banking

First National Credit Union

Before
18 min
Avg Service Time
After Flow
6 min
Avg Service Time
"The capacity calculator sold us. We put in our 850 daily visitors and saw the projection — 74% wait reduction. We signed the same week. The projection was accurate within 3 percentage points."
James Osei-Bonsu, VP of Member Experience at First National Credit Union
James Osei-Bonsu
VP of Member Experience

Trusted by operations teams at

St. Mary's Health SystemCommerce National BankMetro Transit AuthorityValley Medical GroupPacific Savings BankCity of PortlandNorthside Hospital NetworkFirst Federal Credit UnionState DMV ServicesRiverside Health PartnersSt. Mary's Health SystemCommerce National BankMetro Transit AuthorityValley Medical GroupPacific Savings BankCity of PortlandNorthside Hospital NetworkFirst Federal Credit Union
Interactive Capacity Calculator

See it handle your volume.

Input your daily foot traffic. Watch projected wait-time reductions animate in real time.

500
505,000+
4
120
22m
5 min60 min

Projected Results with Flow

New Avg Wait Time
6m
73% reduction
Wait-Minutes Saved Daily
106.7h
Est. Satisfaction
88%

Projections based on median outcomes across 847 production deployments in your sector. Actual results within ±8% in 91% of cases.

Get These Numbers in Your Lobby
Free Trial — No Credit Card

Your first queue starts today.

Three fields. No credit card. You'll have a live queue running before your next meeting ends.

Live in under 10 minutes

Browser-based setup. No hardware required to start.

SOC 2 Type II certified

HIPAA, PCI-DSS, and FedRAMP compliant.

Dedicated onboarding engineer

Assigned within 2 hours of signup.

Flow customer 1Flow customer 2Flow customer 3Flow customer 4
+2.4k

Trusted by 2,400+ locations

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2,400+ locations are running Flow right now. Average wait reduced by 74%.